Frequently Asked Questions
Everything you need to know about buying and selling premium pre-owned bikes.
How do you ensure the quality of pre-owned bikes?
Every bike undergoes a rigorous 141-point professional inspection and service by our master mechanics. We ensure all components are in top working order and provide a detailed transparency report for every frame.
What is your shipping process for full bicycles?
Bikes are carefully packed in our custom-designed RideReady boxes. They arrive 95% assembled, typically requiring only the installation of the front wheel and handlebars, which takes about 15 minutes.
What is your return policy?
We offer a 30-day 'No Questions Asked' return policy. If you are not completely satisfied with your purchase, you can return it for a full refund, minus the cost of return shipping.
Do you offer financing options?
Yes, we partner with Affirm to provide flexible monthly payment plans. You can select Affirm at checkout to see your eligibility and choose a plan that fits your budget.
Can I sell or trade-in my current bike?
Absolutely. Use our online 'Sell // Trade' tool to submit photos and details. We will provide a guaranteed offer within 24 hours that can be used as cash or store credit toward your next upgrade.
Is there a warranty on used inventory?
Yes, all bikes purchased from The Pro's Closet include a limited 30-day mechanical warranty, and many are eligible for our extended Protection Plans for additional peace of mind.